ContractPilotby MerLogic
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04 / KNOWLEDGE

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Common questions, practical answers

How can I track supplier quotations?

Procurement links registered documents, requirement lines, quotations and orders. Selection requires a reason and the accepted quotation must cover every requirement. Partial orders and automatic order sending are not available.

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What does project management support?

Manage teams, phases, tasks, milestones and dependencies. List, Kanban, Gantt and calendar views show the same work. Record estimates and actual hours; per-person capacity and project cost planning are not available.

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What does a shared report show its recipient?

A recipient runs the template with their own permissions and sees only accessible data. Actual search values are entered on each run. Permissions are checked again when downloading Excel exports.

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Can I search the content of scanned documents?

Yes. Optional document processing uses text recognition to make supported scanned files searchable. Results depend on document quality. Availability depends on the service environment and organisation settings.

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Who can see my contracts?

Access can be controlled by role and by contract. Search and the AI assistant also respect the content you are permitted to access.

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Can I use my own document storage?

Yes. The system supports your organisation’s own compatible cPanel or SFTP storage. The connection needs to be configured and verified.

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Are my documents automatically sent to AI?

No. Local text recognition does not require an external AI service. AI processing of contract content requires separate permission and consent to external processing.

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Does accepting a proposal sign the contract?

Proposal acceptance records a business decision about a specific version. Internal contract approval and electronic signing are separate steps with their own checks.

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How are personal and shared mailboxes different?

Your personal outgoing account sends proposals. The organisation’s one shared service mailbox handles service-case correspondence. Configure them separately.

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Does a delay forecast mean a task will certainly be late?

No. It is an estimate based on earlier processes. Read it together with sample size, uncertainty and the present situation. The owner remains responsible for the decision.

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Where can I report a ContractPilot application problem?

Use the application’s own issue-reporting form with a description and up to five supported screenshots. This is separate from the service module you use to handle your own customers’ requests.

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How is customer service connected to the contract?

A case belongs to a partner and its related contract. Response targets can come from the contract or service item’s SLA policy. Approved billable work can be transferred to the contract’s performance workflow.

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Does the customer need a separate account?

No separate customer account is required for the expiring, revocable case portal link. Customers can reply, attach files and leave ratings there. Internal notes and work logs are not visible to them.

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Do response clocks run on weekends and holidays?

The SLA follows a configured business calendar with working days, office hours, holidays and a time zone. Selected waiting states can pause the resolution clock.

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Can I plan tasks that depend on each other?

Yes. Gantt shows schedules, progress, milestones, subtasks and several dependency types. Authorised users can move task bars. The system indicates blocked tasks and overlapping assignments for the same owner.

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Does recorded performance automatically issue an invoice?

No. Recording performance, approving it and issuing the invoice are separate steps. Approved items can become a draft; actual Számlázz.hu issuance requires manual approval and a configured connection.

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Are Gmail and Microsoft 365 available already?

The individual-mailbox connections are implemented. Provider and organisation authorisation must be configured. Gmail uses periodic checks to receive messages; instant Gmail notifications and multiple shared service mailboxes are further developments.

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Does own storage mean all data stays with us?

Own document storage concerns where your files are stored. Metadata, permissions and extracted text remain in the application database. Keeping all data on your infrastructure requires hosting the application and database there too.

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Does the system provide qualified electronic signing?

The current DocuSign connector supports a standard electronic signing workflow using your own account and onboarding checks. Qualified signing and the NETLOCK connection are not presented as completed capabilities.

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INSIDE THE APPLICATION

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Application screenshots with sample data. Click an image to explore the interface and related actions in a larger view. Images show the Hungarian interface; the application also supports English.

Help centre
ContractPilot – help centre, Hungarian interface: Find and browse guides organised around user tasks.

Help centre

Find and browse guides organised around user tasks.

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