ContractPilot
Customer service
The customer is waiting. Who will see it through?
The request is in an email, the response commitment in a contract and the work in another list. The case needs piecing together.
You have to piece the details together to see the full picture.
From request to resolution. One story.
Follow requests from intake to resolution: customer portal, replies, SLA commitments, time tracking and contract-linked settlement.
Case, owner, agreed deadline and effort in a shared context.
CONTRACT-BASED CUSTOMER SERVICE
Behind every request, there is an agreement.
Which contract covers this case? When is a response due? Who worked on it, and what can be billed? ContractPilot connects these details.
Detailed feature guideService request
In progress- Related contract
- CP / 0042
- First-response target
- 4 business hours
- Recorded effort
- 45 min · awaiting review
We have reviewed your request. The resolution is being discussed.
- 01Request
- 02Contract and SLA
- 03Resolution and effort
- 04Performance and invoice
Cases and email
Shared threads, owners, customer replies and separate internal notes.
Service commitments
Business-hours response targets, warnings and escalation.
Customer portal
Protected links for replies, attachments and customer ratings.
ContractPilot application support
Separate reports about application issues, with screenshots and trackable replies.
Approved billable effort can be transferred to performance once. Further approval and invoice issuance remain separate checked steps.
INSIDE THE APPLICATION
See the interface in use.
Application screenshots with sample data. Click an image to explore the interface and related actions in a larger view. Images show the Hungarian interface; the application also supports English.
New service case
Record a service request against its partner and contract.
Related feature guide →
Service time commitments
Configure rules for response and resolution deadlines.
Related feature guide →
Report an application issue
Describe the issue, select severity and attach screenshots in the reporting form.
Related feature guide →
Customer service reports
A shared overview of service indicators, filters and charts.
Related feature guide →EXPLORE WITH US
See how ContractPilot can support your work.
Not using ContractPilot yet? Explore the system in a guided demonstration and discuss how it could fit your organisation’s processes.
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